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Privacy Policy

Privacy Policy

Website Content

We will endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content is subject to change without notice.

Personal Information 
All personal information collected through the email forms in this website will be used only for the purpose intended, e.g. to answer an enquiry or to take a group booking. Personal information will not be retained for longer than is necessary to satisfy the enquiry made.

In the case of our mailing list, we will retain the information supplied only for the purpose of operating our mailing list. Your information will not be shared with any third parties. We will remove your details from our mailing list on request.


Links to external websites are provided as a service to our users, e.g. where they contain information that may be of either general or specific interest to persons visiting Caithness. However, we are not responsible for the content, views, or accuracy of information on external websites.

Privacy Policy for the Granary Lodge

Type of data collected

Along with the date and time of your arrival and departure, we will collect the following personal data if applicable:

  • Your name
  • Contact telephone number

If you do not have a telephone number, you have the option to provide

  • a postal address or
  • an email address

 Customer health information will not be requested or stored.

 Lawful basis for collecting this data

Under data protection law, GDPR Article 6(1), we have a number of lawful bases that allow us to collect and process personal information.  In this case, the lawful basis for processing your data is ‘legitimate interests’.

‘Legitimate interests’ means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

Before sharing any information we will carefully consider and balance any potential impact on you and your rights.

Data retention period

Your personal data will be retained only for the purposes stated in this privacy notice and will be held by us for no more that 3 weeks (21 days).

All personal data will be held and disposed of in a safe and secure manner.

Your rights

As defined in the data protection law, GDPR Article(s) 12-23, you have the following rights

  • The right to object to us processing your personal data. If you do so, we will delete all the personal data we hold in relation to you
  • The right to be informed about the collection and use of your personal date. This is outlined above.
  • The right to erasure. If an any point within the 21 days after your visit you decide you would like us to delete the personal data you provided, please advise us and we will delete all information related to you.
  • The right to rectification. If the information held is an any way incorrect, you can contact the data controller and request that the information be rectified.

In certain circumstances exemptions to these rights may apply.  Further information is available on the Information Commissioner’s Office website.

Complaint procedure

If you consider that your personal data has been misused or mishandled by us, you can raise this with the data controller.  In this instance, the data controller is the manager of the Granary Lodge.

If you remain dissatisfied you can make a complaint to the Information Commissioner, who is an independent regulator.  The Information Commissioner can be contacted at:

Post: Information Commissioner’s Office Wycliffe, HouseWater Lane, Wilmslow, Cheshire, SK9 5AF

Telephone 0303 123 1113


Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.


Further Information

If you have a question about any aspect of our policy, please contact us.